Privacy Policy

This Privacy Policy describes how Vantara Jet Air ("Vantara", "we", "us" or "our") handles personal information in connection with vantarajetair.com, charter enquiries, customer communications and related coordination activities.

This policy is intended to explain our information-handling practices in understandable terms. The precise information we process depends on how you interact with us, the details of your enquiry and the services you request.

1. Scope of This Policy

This policy applies to personal information collected through our website, enquiry forms, email, telephone and other communication channels used for Vantara Jet Air enquiries and services.

Aviation operators and other independent service providers may separately collect or process information under their own privacy notices and legal obligations. Their practices may differ from ours, and you should review their policies where relevant.

2. Information We Collect

We may collect information that you provide directly, information generated through your interaction with our website, and information reasonably necessary to coordinate a requested charter enquiry.

2.1 Contact and identification information

• Name and preferred form of address.
• Email address and telephone number.
• Company or organisation name, where provided.
• Your role or relationship to the person or group travelling, where relevant.

2.2 Journey and charter requirements

When you request private aviation options, we may collect:

• Departure and arrival cities, airports or other locations.
• Preferred travel dates, departure windows and return dates.
• One-way, return or multi-city itinerary details.
• Passenger numbers and relevant passenger information needed for the enquiry.
• Aircraft preferences, baggage requirements and special travel requests.
• Information needed to prepare or evaluate a quotation.
• Communication and booking-coordination history.

Please provide only information that is relevant to your enquiry. If further details are required, we will seek them through an appropriate communication channel.

2.3 Payment and transaction information

If you enter into a transaction involving our services, we may process relevant billing details, invoice records, payment status, transaction references and information needed for accounting or dispute resolution.

Payment details may be handled by the relevant payment provider, bank or contracting party. We do not claim to collect or store complete payment-card details unless that capability is actually implemented and disclosed. Please do not send card security codes, passwords or banking credentials by ordinary email.

2.4 Website and technical information

When you visit our website, certain technical information may be processed by our hosting provider or website infrastructure, depending on the configuration in use. This can include IP address, browser type, device information, requested pages, timestamps, referral information and security logs.

We may also receive information about website interactions through analytics, cookies or similar technologies if those tools are enabled. The exact information collected depends on the tools and settings actually deployed.

2.5 Information from other parties

Where relevant to a charter enquiry, we may receive information from the person making the request on behalf of passengers, a corporate travel contact, an aviation operator or another service provider involved in coordinating the journey.

If you provide personal information about another person, you should have an appropriate basis to share it and should provide any notice or obtain any consent required by applicable law.

3. How We Use Personal Information

We may use information for the following purposes, as appropriate to your interaction with us:

• Responding to questions and charter enquiries.
• Understanding your intended journey and requirements.
• Coordinating with potentially suitable aviation operators.
• Requesting, receiving and communicating charter quotations.
• Communicating changes, clarifications and booking-related information.
• Preparing proposals, invoices or transaction records where applicable.
• Providing customer support and handling complaints or disputes.
• Maintaining business records and meeting applicable legal obligations.
• Protecting our website, systems, customers and business against misuse or fraud.
• Understanding and improving website performance and the enquiry experience, where relevant tools are enabled.
• Sending business updates or marketing communications where permitted and, when required, with your consent.

4. Our Role in Charter Coordination

Vantara Jet Air coordinates charter enquiries with aviation operators. To assess or progress a request, it may be necessary to share relevant itinerary, contact or passenger information with an operator or another service provider involved in the proposed journey.

We aim to share information that is relevant to the purpose of the enquiry rather than information that is unrelated to it. The information required may vary according to the route, operator, passenger requirements and applicable operational or legal requirements.

Once information is provided to an independent operator, that operator may process it under its own obligations and privacy policy. Please review the relevant operator's privacy information when appropriate.

5. How We Share Information

We do not treat personal information as a public resource. However, operating a charter coordination service may require information to be shared in limited circumstances, including:

5.1 Aviation operators

With operators being considered for your requested journey, where the information is needed to assess availability, prepare a quotation, verify requirements or progress arrangements.

5.2 Service providers

With relevant providers supporting our website, hosting, email, communications, customer relationship management, payment processing, security or business administration, where applicable.

5.3 Professional advisers and business partners

With professional advisers, insurers, auditors or other parties where reasonably necessary for legitimate business administration, legal advice or risk management.

5.4 Legal and regulatory requirements

Where disclosure is required by applicable law, a valid legal process, a competent authority or another lawful obligation, or where reasonably necessary to protect legal rights and address fraud or security concerns.

5.5 Business transfers

If our business or relevant assets are reorganised, transferred or involved in a transaction, information may be disclosed to relevant parties subject to appropriate confidentiality, security and legal requirements.

We do not sell personal information to advertisers. Any additional sharing will be subject to the applicable law, the purpose of the processing and any required consent or other lawful basis.

6. Legal Grounds for Processing

Depending on the applicable law and circumstances, personal information may be processed where necessary to respond to your request, perform or take steps towards an agreement, comply with a legal obligation, protect legitimate interests, or where you have provided consent.

The appropriate legal ground depends on the purpose and type of information involved. Where consent is required, we will seek it through an appropriate method. Where processing relies on consent, you may withdraw it subject to applicable law; withdrawal does not make earlier lawful processing invalid.

7. Cookies and Similar Technologies

Cookies are small files that websites may store on your device. Depending on the website configuration, cookies or similar technologies may support essential functionality, security, preferences, analytics or other features.

The cookies and technologies used by Vantara depend on the services actually enabled on the website. We should not be understood to use advertising or analytics cookies merely because this policy describes those technologies generally.

You may be able to manage cookies through your browser settings. Blocking certain cookies may affect some website functionality. Where applicable law requires consent for particular technologies, the relevant consent process should be provided.

8. Marketing Communications

We may communicate with you about an enquiry, quotation, booking or service you have requested. These operational messages are distinct from promotional communications.

We will send marketing communications only where permitted by applicable law and after obtaining consent where required. You may opt out of marketing messages through the unsubscribe mechanism provided or by contacting us.

Opting out of marketing will not necessarily stop necessary service communications relating to an active enquiry, transaction, legal obligation or security matter.

9. Data Security

We aim to use reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Depending on the systems in use, safeguards may include access restrictions, authentication, secure communications, system maintenance, backups and appropriate handling procedures.

No website, email system or method of electronic transmission can be guaranteed to be completely secure. You should avoid sending passwords, payment credentials or unnecessary sensitive information through ordinary communication channels.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including managing enquiries, maintaining relevant business and financial records, meeting legal obligations, resolving disputes and protecting legitimate interests.

Retention periods may differ according to the type of information, whether a booking or transaction occurred, the nature of the enquiry and applicable legal requirements.

When information is no longer required, we aim to delete it, anonymise it or securely dispose of it where appropriate, subject to legal and operational requirements.

11. International Data Transfers

Private aviation enquiries may involve international routes and operators. Depending on the requested journey and the service providers involved, relevant information may be processed or transferred outside your state or country.

Where international transfers occur, we will seek to handle them in accordance with applicable legal requirements and any safeguards required for the relevant transfer.

12. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including rights to:

• Request information about personal data processed about you.
• Request correction of inaccurate or incomplete information.
• Request deletion where applicable legal conditions are met.
• Withdraw consent where processing relies on consent.
• Raise concerns or grievances about the handling of your information.
• Exercise other rights provided by the law applicable to you.

These rights are subject to applicable conditions, exceptions and legal obligations. For example, we may need to retain particular records where required by law or necessary to establish or defend a legal claim.

To make a privacy request, contact us using the details below. We may need to verify your identity and clarify the scope of your request before taking action.

13. Children and Minors

Our website is intended for people making or researching private aviation arrangements. We do not knowingly seek personal information directly from children through the website for independent marketing purposes.

A parent, guardian or authorised adult may provide information about a child when necessary for a legitimate travel enquiry. Such information should be limited to what is necessary and handled in accordance with applicable law.

14. Third-Party Websites and Services

Our website may contain links to websites or services operated by other organisations. Following those links takes you to services that may have separate privacy practices.

We are not responsible for the privacy policies or security practices of independent websites that we do not control. We encourage you to review their policies before submitting personal information to them.

15. Changes to This Privacy Policy

We may update this policy to reflect changes to our business, website, technology, information practices or legal requirements.

When changes are published, the date shown at the beginning of this page may be updated. Where required by law, we will provide additional notice or seek consent for material changes.

16. Contact and Privacy Requests

If you have questions about this Privacy Policy, wish to exercise a privacy right or want to raise a concern about personal information handled by Vantara Jet Air, please contact us.